Propel's response to COVID-19.

Stepping up for SNAP families during this time of crisis and extreme need.

At Propel, we help low-income Americans improve their financial health. We do this by building modern, respectful, and effective technology, like Fresh EBT.


COVID-19 is having a devastating impact on low-income Americans. We’re working hard to reduce this impact for our 4 million Fresh EBT users:

Keeping our users informed. 

COVID-19 updates have been constant and confusing for all. Misinformation is rampant, and it's hard to keep up with policy changes and timelines. Many relief efforts that can benefit our users are underway across the private and public sectors.


Fresh EBT is a proven tool for clear and direct communication of critical information. We’re sharing national and state-specific policy updates with our users about SNAP and beyond. We're sharing carefully vetted resources and offers as well.

Do you know of any resources that low-income Americans should be aware of? 

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Sharing our users' experiences.

Living paycheck to paycheck, SNAP households already faced uncertainty. The economic fallout of COVID-19 has put them in immediate danger. We survey our users each month to understand how the circumstances in their lives are changing. 

APRIL 2021

SNAP Households Survey -
April Results

The following insights come from a 10-minute multiple choice and open response survey conducted by Fresh EBT to a random sample of 5,339 Fresh EBT users from April 1 - 14, 2021. All respondents are EBT cardholders.

Household Pulse Surveys

April 2021 Pulse survey

March 2021 Pulse survey

February 2021 Pulse survey

January 2021 Pulse survey

December 2020 Pulse survey

November 2020 Pulse survey

October 2020 Pulse survey

September 2020 Pulse survey


Helping our users access donations.

At least 1 million families who use Fresh EBT need urgent help. They have no more checks coming in, little on hand, and never had the money to stock up.

We’re partnering with GiveDirectly to help our users access what they need most right now: cash.


Through this partnership, we will be able to quickly deliver $1,000 per household, limited only by what we can fundraise.

For questions or additional information,