top of page

Providers Household Pulse Survey: March 2024

The following insights come from a <10-minute multiple choice and open response survey conducted by Providers. This month, responses came from 2,784 randomly selected households out of over 5M Providers users from March 1 - March 14, 2024. All respondents are EBT cardholders.

Providers Household Pulse Survey: March 2024

24% of households surveyed in March indicated that they would discontinue their internet services when the Affordable Connectivity Program (ACP) expires. 

  • Since 2021, the ACP has provided eligible households a discount of up to $30 per month toward their internet bills and a one-time stipend for a device.

  • Among households surveyed in March, two-thirds rely on the internet for accessing government services, 52% for educational purposes, 49% for health care, 47% for work or job opportunities, 45% for finding food, and 22% for finding housing or shelter. 

  • Participation in the ACP among surveyed households has grown around 30% year-on-year – roughly 43% were enrolled in March. 

  • 57% of surveyed ACP enrollees still find their monthly internet costs “somewhat” or “very difficult” to afford even with the discount. 

  • Black and Latinx respondents are more likely to rely on the internet for work or job-related uses and for education. 

  • Read our full report on the ACP’s impact here

“Kept me connected to the internet even when I was completely broke and facing eviction about a year ago. I couldn't have pulled myself out of financial trouble if I didn't have the ACP. It gave me access to everything. C-19 taught us something.” – Hanna, OH  

“My internet and phone are packaged together and cost me over $100 without the ACP. If I lose this then I’ll pretty much lose both.” – Providers user, TN


The share of households that skipped meals or relied on others for food last month rose 5% and 4%, respectively. 

  • 37% of respondents skipped meals in the last month, a 28% increase from March 2023. 

  • 34% of respondents visited a food pantry at least once in the last month, a 48% YoY increase.

  • 30% of respondents relied on family and friends for meals or groceries in the last month, a 67% YoY increase.

  • Nearly 60% of surveyed households spent more than $100 in cash on food beyond their benefits.

“My kids and I go to my friends house for dinner every Friday night so we don’t have one less dinner to worry about.” – Shannon, WA


Housing instability, shelter stays, and utility shut-offs all rose 5-8% from February. 

  • The share of respondents in unstable housing (e.g motel, car, or shelter) rose 9% in March to 13.4% overall.

  • 6.2% of respondents stayed in a shelter at least one night in the last month, a 5% increase from February. 

  • Utility shut-offs rose 8% in March to 9.2% overall, with higher shut-off rates among Black and Latinx respondents (12% and 11%) compared to white survey-takers (7%).  

“I recently applied for the LIHEAP program and I think they are going to do weatherization at my house. This would be a big help because they would bring the cost of heating the house down because of the serious draft that I have coming in the house.” – Rosemary, PA

“I am currently still homeless and I have tried to get assistance to get some kind of housing or something to get off the streets in order to get a job to better my life but still no luck or anything.” – Kayla, CO

Let’s connect

General Inquiries

For any questions, interest in partnership opportunities, or additional information, get in touch.

Research Newsletter

Join our research newsletter to learn about Propel’s advocacy efforts and household impact reports.

bottom of page